Privacy policy
Information we collect and how we use it
At Flowstate Kids, we are committed to protecting your privacy and ensuring a safe and positive experience for all children and families who take part in our programs. We collect personal information such as your name, email, phone number, and your child’s name and age when you enquire, register or participate in a Flowstate Kids session. We may also collect non-personal information, like your device type, browser, IP address and how you interact with our website, to help us improve our services.
With your consent, we may take photos or videos during sessions to document learning and promote our programs. Any payment information provided is processed securely through trusted third-party platforms; we do not store card details. We use the information we collect to manage bookings, communicate updates, respond to enquiries, improve our programs, and share relevant news or promotional updates (only if you have opted in).
Data sharing, parental rights and security
Flowstate Kids does not sell, rent or trade personal data under any circumstances. We may share limited information only with trusted service providers who help us operate safely and effectively, such as payment processors, website and form hosting, or email systems. We may also disclose information if required by law or to protect the safety of participants and staff.
Because our programs are designed for children, parental or guardian consent is always required before collecting or using any child’s information. Parents and guardians have the right to access, correct or request deletion of their information at any time. You may also withdraw consent by contacting us directly.
We take strong security measures to protect your data, including secure servers, limited staff access and encrypted storage where applicable. Our website may use cookies to improve browsing and measure traffic, which you can disable in your browser settings if you prefer.
External links, policy updates and contact details
Our website may include links to other websites for your convenience. We are not responsible for the privacy practices or content of those external sites, and encourage you to review their policies before providing personal information.
Flowstate Kids may update this privacy policy periodically to reflect new practices or legal requirements. The latest version will always be posted on this page.
If you have any questions, concerns or requests regarding your personal information or this privacy policy, please contact us:
- Flowstate Kids, Sydney, Australia
- Email: savvas@trainflowstate.com.au
- Phone: 0439 322 159