Refund Policy

At Flowstate, we value the commitment schools and participants make when booking our programs. Our refund policy is designed to be fair while ensuring we can continue to deliver high-quality services.

 

School & Program Bookings

    •    Cancellations by the school:

    •    Cancellations made 7 days or more before the scheduled program will receive a full refund or credit towards a future booking.

    •    Cancellations made within 7 days of the program may incur a 50% cancellation fee.

    •    Same-day cancellations are non-refundable, except in cases of emergency (at Flowstate’s discretion).

    •    Cancellations by Flowstate:

    •    If we cancel a program due to illness or unforeseen circumstances, schools will be offered a reschedule at no extra cost. If rescheduling is not possible, a full refund will be provided.

 

Community Fitness & PT Sessions

    •    Cancellations must be made at least 24 hours before the session for a full refund or reschedule.

    •    Sessions cancelled with less than 24 hours’ notice may be charged in full.

 

Refund Processing

    •    Approved refunds will be processed within 5–7 business days to the original payment method.